Intermediate apprenticeship · Level 2 · Sales, marketing and procurement

Customer Service Apprentice

Rail Futures NetworkKingfisher Way Silverlink Bu, NE28 9NX

2 positions

Wage: £15,600 to £24,784.50 a year
Hours a week: 37.5
Duration: 1 Year 3 Months
Starts: 4 January 2027
Posted: 23 October 2026

Application window

Closes20 Nov 2026

Posted23 Oct 2026

Starts4 Jan 2027

Today

About this apprenticeship

Start your customer service career with Rail Futures. Supporting learners, colleges, employers and industry partners by answering enquiries, keeping records accurate and coordinating appointments, you'll develop practical skills in phone, email and digital channels while working towards the L2 Customer Service apprenticeship standard.

Working week

Monday – Friday 8am – 4pm 30 minutes lunch break 37.5 hours per week.

Training

Course: Customer service practitioner (level 2)
Level: Level 2 · Intermediate apprenticeships
Training provider: CITY OF SUNDERLAND COLLEGE
Reference: 2000060564

Where you’ll work

SUITE 123, MISTRAL HOUSE, KINGFISHER WAY SILVERLINK BU, WALLSEND, NE28 9NX

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